ku9k's Privacy Policy
Protecting your personal information is our top priority — learn how ku9k collects, stores, and uses your data.
We respect your privacy
Welcome to the ku9k platform. This privacy policy tells you what kind of information we collect when you use our website, why we collect it, and how that information is managed. Please read this policy carefully — it makes clear both your rights and our responsibilities.
- SSL Encryption Secured
- Not Sold to Third Parties
- User Control
1 The Information We Collect
Various types of information may be collected when you create an account and use services on ku9k. The details are listed below.
Personal Identification Information
Information you provide during account registration includes:
- Full name and date of birth
- Email address
- Mobile number
- National ID information (for identity verification)
- Residential address
Financial Transaction Information
Information related to deposit and withdrawal processes, such as:
- bKash, Nagad, Rocket account numbers
- Bank account information (for bank transfers)
- Transaction amounts and history
- Date and time of deposits and withdrawals
Technical Information
Automatically collected information, which includes:
- IP address
- Browser and device type
- Operating system information
- Site browsing history (within ku9k)
- Cookies and session data
Gaming Activity Information
To improve your gaming experience, we track the following information:
- Play history and patterns
- Bet amounts and types
- Preferred game categories
- Bonus usage history
2 Purpose of Information Use
ku9k uses your information only for legitimate and necessary purposes. Each purpose is described in detail below.
2.1 Account Management and Identity Verification
Personal information is needed to properly create your ku9k account, confirm your identity, and keep the account secure. Verifying the identity of the actual person is essential, especially for financial transactions. This verification process protects your account from fraud and unauthorized access.
2.2 Financial Transaction Processing
Relevant financial information is used to carry out your deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. A record of every transaction is kept so that any future disputes can be resolved easily.
2.3 Service Improvement and Personalization
By analyzing your gaming preferences and browsing behavior, ku9k displays more relevant content and offers for you. This makes your platform experience smoother and more enjoyable.
2.4 Customer Support
Our 24/7 live chat and email support team uses your account information to resolve your issues quickly. Stored transaction history helps provide accurate answers to your questions.
2.5 Ensuring Responsible Gaming
By reviewing gaming activity data, we can identify potentially risky behavior and help set responsible gaming limits. Your well-being is our priority.
3 Cookies and Tracking Technology
What are cookies and why do we use them?
Cookies are small text files stored in your browser. ku9k uses cookies for the following purposes:
- Essential cookies: Keeping login sessions active and ensuring security.
- Functional cookies: Remembering your language preferences and settings.
- Analytical cookies: Collecting site usage statistics so we can improve our services.
You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.
Types of cookies
- Session cookies — automatically deleted when the browser is closed.
- Persistent cookies — remain active for a set period of time.
- First-party cookies — created by ku9k only.
- Third-party cookies — used by analytics service providers.
4 Information Sharing and Third Parties
ku9k never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
4.1 Payment Processors
Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and banking partners. This information is governed by the respective payment service providers' own privacy policies.
4.2 Technology Service Providers
Only information necessary for functionality is shared with our game software providers, server hosting companies, and security services. All such providers are bound by strict confidentiality agreements.
4.3 Legal Obligations
Providing relevant information on the basis of a court order or a lawful request from law enforcement authorities is our legal obligation. In such cases, ku9k strictly complies with the law.
4.4 Fraud Prevention
In cases of financial fraud or cybercrime, limited information may be shared with investigating agencies. This is done in the interest of the financial security of all our members.
5 Data Security Measures
ku9k has put industry-standard technical and organizational measures in place to protect your information.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption. Your information is encrypted before it even reaches our servers.
Access Control
Only authorized personnel can access the necessary information. A strict role-based permission system is in place.
Password Protection
Passwords are never stored in plain text — they are always stored using cryptographic hashing.
Steps in Case of a Data Breach
If your information security is breached for any reason, ku9k will notify you as quickly as possible and take all necessary steps to bring the situation under control. In such cases, contact us at [email protected].
6 Your Rights
As a registered member of ku9k, you have the following rights over your information:
Right to Access Information
You can request from us at any time a complete list of what information we have stored about you.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. Ensuring accurate information is also important for the security of your account.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, we are obligated to retain some information for a specified period in accordance with legal requirements.
Right to Data Portability
You can request to receive the information you have provided in a structured, commonly used format.
How to Exercise Your Rights
To exercise any of the rights described above, contact our support team. Once your identity is confirmed, your request will be handled as quickly as possible. You can submit a request via our 24/7 live chat or by emailing [email protected].
7 Data Retention Period
For active accounts
Your personal information and transaction history will be retained for as long as your ku9k account remains active. This information is necessary for providing services and maintaining financial records.
After account closure
Even after an account is closed, financial transaction records may be retained for a specified period in accordance with legal and regulatory obligations. Once that period has passed, all personal information is securely deleted.
Marketing communications
Information used for marketing or promotional communications will stop being processed immediately upon receipt of your request to withdraw consent. Contact us at any time to change your preferences.
8 Protection of Minors
21+ Age Policy
ku9k is for people aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified during the registration process. If we confirm that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.
If you know that a minor is using a ku9k account, please inform us immediately — [email protected].
9 Policy Changes and Updates
Notice of Changes
ku9k may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or via a notice on the platform. The updated policy will take effect from the date it is published.
It is beneficial for you to visit this page regularly. If you continue to use ku9k after any changes, it will be assumed that you have accepted the updated policy.
Contact Us
If you have any questions about this privacy policy or any concerns about your information, contact us through the channels below.